TOPIC COVERED : Supply Chain Management

DEFINITION OF LOGISTICS

THE PROCESS OF STRATEGICALLY MANAGING THE ACQUISITION, MOVEMENT AND STORAGE OF MATERIALS, PARTS AND FINISHED INVENTORY.

A BRIEF HISTORY OF AIR CARGO

· 1903 FIRST COMMERCIAL AVIATION

· 1914-1918 WORLD WAR 1

· 1930’S AIR CARGO

· 1939-1945 WORLD WAR 2

· 1950’S INTERCONTINENTAL FREIGHT

· 1960’S AIR FREIGHT

· 1969 AIR EXPRESS DHL

OBJECTIVE OF SERVICES ORGANIZATION

· INCREASED SERVICES LEVEL TO CUSTOMER

· REDUCE TOTAL SUPPLY CHAIN COSTS

· STANDARDIZE THE LOGISTIC SOLUTIONS

· OUTSOURCING IN ORDER TO FOCUS ON CORE-BUSINESS

· USE SERVICES TO WIN MARKET SHARE

END CUSTOMER SERVICES REQUIREMENTS

· REDUCED SPARES INVENTORY

· GUARANTEED TIME-DEFINITE SERVICES

· REDUCED COST PER SERVICES INCIDENT

· STANDARD SERVICES IN ALL LOCATIONS

· VISIBILITY AND CONTINGENCY OPTIONS

LOGISTICS SERVICES PROVIDER REQUIREMENT

· PRESENCE IN ALL RELEVANT COUNTRIES

· COMPREHENSIVE AND RELIABLE DISTRIBUTION NETWORK

· REGIONAL LOGISTICS CENTERS

· INVENTORY MANAGEMENT SYSTEM CAPABILITY

· COUNTRY BASED SPARE PARTS CENTERS

· SAME-DAY RESPONSE IN METROPOLITAN AREA.

· PRODUCT REPAIR

· CALL-RESPONSE-CENTERS

TRANSPORTATION

· GLOBAL

· DOOR-TO-DOOR

· TIME-DEFINITE

STRATEGIC LOCATIONS

INVENTORY MANAGEMENT

· STRATEGIC LOCATION

· COUNTRY BASED

· ORDER FULFILLMENT

· IMMEDIATE RESPONSE

SAME-DAY-SERVICES ( SPRINTER )

· IMMEDIATE RESPONSE

· POINT-TO-POINT

· 24 X 7 SERVICES

· NEXT-FLIGHT-OUT

· ON-BOARD COURIER

CALL RESPONSE CENTRE ( CRC )

· MULTI-LINGUAL

· 24 X 7 X 52

· ORDER HANDLING

· RETURN MARKET ADMINISTRATION

· SYSTEM ACCESS

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